GENTLE APPROACH : CUSTOM CARE

At Puppy Love, we take the treatment and style of your pup very seriously. With over 30 years of combined experience we agree that the more information you have, the better our relationship will be. Our goal is to provide you with a tailored grooming service and realistic expectations.

We have a gentle approach to handling all dogs no matter their age or difficulty level.  Our custom grooming service is completed in the comfort of our own home salon. This allows us to provide a quieter and safer environment compared to most salons. We believe in always using quality products that are tailored to your dog's individual needs. We also love teaching owners and future groomers the art of grooming and proper coat maintenance.

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PRICING & PAYMENT:  Pricing varies for each dog and is determined by breed, size, and condition of the dog's coat. Price estimates given over the phone may change upon arrival. Extra charges will be applied for additional services, in the following instances: 1) If fleas are present. 2) If your dog’s hair has matting. 3) If your dog’s temperament, age, or health, requires a second person to assist in keeping them steady and safe during their groom. Prices are non-negotiable and must be paid in full at time of pickup. We prefer cash and checks, and can accept credit cards.

 

PICK-UP: Clients should be aware dogs typically average 4 - 6 hours in time spent at our salon. For the safety of the animals being groomed, as well as our groomers, it is asked that you do not interrupt the grooming process. Every effort will be made to ensure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on. After dropping your pet off, please do not stop back in the shop until you have received a phone call or text from us that your pet is ready. If you have any questions after dropping off, please text or leave a message as we are not always able to answer phone calls.

 

REQUIRED PRE-BOOKING: Our goal is to provide the highest level of care and quality for your pet, which requires a regular grooming schedule, particularly to prevent matting. After your first appointment, a custom grooming schedule will be recommended based on coat type, desired coat length, undercoat, desired frequency of appointments, etc. To ensure quality of service and your pet’s well-being, we do require regular, pre-scheduled grooming appointments.

CANCELLATIONS: Any appointment arrivals more than 15 minutes late may need to be moved to the back of the schedule to be completed at the end of the workday. Any appointments missed by 30 minutes or more may need to be rescheduled for another date. This also counts as a no call, no show and can result in the end of our ability to schedule future appointments for you.  This includes bringing less dogs than you scheduled to bring without prior notice. If you need to reschedule your pet’s appointment, we require that it be done the previous business day before 4pm. This gives us the time needed to fill the appointment. We may require a credit card or 50% deposit to book future appointments after a no show. Any client that no shows two or more times will be charged, and must seek grooming services elsewhere. These policies allow us to provide stable income to, and retain, the best groomers in Austin for your pets.

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INFO: “Matting” refers to densely tangled clumps of fur in a pet’s coat. If a coat is not properly and/or frequently brushed, loose and live hair become embedded in large masses. Matts can form in both the outer coat as well as the deeper undercoat. Sometimes severe matts form in the undercoat and are unnoticeable because of a heavy outer coat. Heavily matted hair can change a dog's movement, cut off circulation, or hide infected wounds. For example, it’s very common when a dog’s ears become matted, the sensitive skin on the ear tips can become constricted and the delicate blood vessels inside the skin can rupture, causing blood to pool inside the tips of the ears. These “hematomas” (bleeding bruises) can be quite painful, and, when your pooch shakes their head, can bust open sending blood flying around the room. Hematomas require veterinary care to heal properly and not become infected. Matts can also trap organic matter, like ticks and stickers, which can become embedded in the skin.

 

RISKS: Pets with matted coats need extra attention during their grooming session. Matts left in a pet’s coat will only grow tighter, and can strangle the pet’s skin, or eventually tear it open. Matts can be very difficult to remove and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the matts. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process.

 

AFTER EFFECTS: Matt removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets can also exhibit brief behavioral changes.

 

PREVENTION: Dead, loose hairs should be removed through regular and thorough brushing at home. This is especially

important for long-haired dogs, and when dogs shed seasonally. Grooming should be done on a regular basis every 4 to 8 weeks. Keeping your dog’s hair at a manageable length also helps to prevent matting. We are happy to show you which brushes and techniques are the best for your dog’s coat type - different coats require different brushes, or a combination of a few.                                                                                                                                     

 

FEES: Puppy Love Grooming does not wish to cause serious pain or undue stress to your pet, so tight matts will be clipped or shaved out. Shaving a matted coat is a delicate and slow process requiring experience and expertise. Additional charges may be added depending on severity and time required at $1 per minute. 

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THERE IS A “STANDARD DOODLE” HAIRCUT: False! Since Doodles are hybrids between two different breeds which can produce a variety of qualities within the same litter, they are not officially recognized by either the AKC or Westminster; which set breed standards (and their haircuts). With the popularity of Doodles on the rise, there’s a huge amount of coat type varieties which can include a mixture of coarse, fine, wiry, thick, straight or curly – sometimes all on the same dog!  The most popular haircuts are: Puppy Cut, meaning one uniform length on the body but does not specify the length itself, a well blended Lamb Clip where the body is shorter and legs are fuller, and Teddy Bear heads which can be round or more square. Doodles are adorable in a huge variety of styles! We’re excited to help you design the perfect haircut to best compliment your Doodle’s unique coat and personality.

 

DOODLES DO NOT SHED: FalseDoodles are mixes of two breeds that shed in different ways. Lots of Doodles only lose their undercoat which gets trapped by their top coat so you will not see hair all over your house, however this coat type is the type that will matt easily without brushing.

 

GROOMING WILL DAMAGE MY DOODLES COAT: FalseSome Doodle owners think that the change in color or texture of their dog’s coat is somehow caused by the first haircut, when actually it is just the adult coat that has been under the fluffy, different colored puppy coat the whole time. For many breeds and species, hair color and texture change throughout the creature’s entire life, even humans. Coat changes can be more difficult to predict with Doodles because they are a variety of mixes and don’t have decades of breeding in the past to observe and make predictions on. Soft Coated Wheaten Terriers are a great example of coats changing over time – They are born with a very dark coat and fade to the classic light wheaten color as they age.

 

DOODLES DO NOT NEED TO BE GROOMED UNTIL THEY’RE 1 YEAR OLD: False! It’s best if dogs are introduced to grooming at an early age and we accept puppies right after their rabies vaccine is given (typically around 12 weeks of age). When it comes to grooming, Doodles have a highly demanding coat and will need more practice and introduction than most dogs. They also go through a coat change somewhere between 6 -12 months where they will shed their puppy coat entirely and grow in an adult coat. If there are not proper grooming practices already established, Doodles can matt seemingly overnight. We don’t want your dog’s introduction to grooming to be a painful yet necessary shave down because they’re matted. Grooming practices that start at a young age become a part of life, not something stressful or traumatic. It’s never too early to start a good grooming regimen at home. If you have questions on where to start, give us a call and we’ll be happy to share some tips before their first appointment!

 

DOODLES ARE LOW MAINTENANCE: False! Doodles have one of the most labor intensive coats when it comes to grooming. Other long established breeds, like Poodles, Golden Retrievers, and Old English Sheepdogs have coats that were bred into them over tens to hundreds of years, to serve a specific function. Doodles are bred as companion animals. Popularity of soft coat texture Doodles has caused this coat type to be in higher demand and the most common texture found. This coat is hard to maintain at longer lengths and can matt easily without regular brushing.

 

DOODLES ARE HYPOALLERGENIC: False! No dog is truly hypoallergenic. Poodles, Bichon Frise, Maltese, Portuguese Water Dogs, Xoloitzcuintlis, Chinese Crested Dogs, and a few others are sometimes considered more hypoallergenic than other dogs. Dog allergies stem from dander (dead skin cells shed from the dog) and the amount of dander varies from dog to dog, even if they’re the same breed. On average, dogs found in these breeds shed less dander than other breeds. However, when you take a Poodle and breed it with a Golden Retriever, for example, there is now a higher chance that the offspring will shed more dander than the average Poodle. If the Poodle parent was a high dander shedder to begin with there is an even higher chance.